Cancellation Policy

This policy summarises the cancellation, rescheduling and refund rules that apply to lessons and packages purchased from Movoteka Learn OÜ, trading as Movoteka. It forms part of our Terms of Service, which take precedence if there is any inconsistency.

1. Rescheduling a lesson

1.1 Individual lessons can be rescheduled free of charge if you tell your Teacher or us at least 24 hours before the scheduled start. The lesson is moved to another time in the same package month, subject to your Teacher's availability.

1.2 Group lessons run at fixed times and cannot be rescheduled for an individual learner.

1.3 To reschedule, message your Teacher directly or contact us on WhatsApp, Telegram or by email at antoni.golab@movoteka.co.uk.

2. Missed lessons

2.1 A lesson cancelled with less than 24 hours' notice, or missed without notice, is counted as taken. It is not refunded or moved, because your Teacher has reserved that time for you.

2.2 Unused lessons do not roll over to the next month, unless the lesson was missed because of us or your Teacher.

3. Lessons cancelled by us

3.1 If your Teacher is ill, on holiday or otherwise unavailable, we will move the lesson to another time or arrange a suitable replacement Teacher. You will not lose any lesson you have paid for.

3.2 If a group cannot start because fewer than 4 learners have enrolled, we will offer you another group or start date, or refund the unused part of your package.

4. Cancelling a package: your 14-day cooling-off right

4.1 If you are a consumer, you may cancel a package within 14 days of purchasing it, without giving a reason.

4.2 If you asked us to start lessons within those 14 days and then cancel, you pay for the lessons already delivered, in proportion to the package price, and we refund the rest.

4.3 The one-time Platform Fee covers immediate access to digital content on the Pearson learning platform. Once you activate your Placement Test access code, you lose the right to cancel in respect of the Platform Fee. If you cancel within 14 days without activating the code, the Platform Fee is refunded in full.

5. Cancelling after 14 days

5.1 A package already paid for the current month is not refundable after the cooling-off period, except where section 3 or your statutory rights apply.

5.2 If you pay by recurring monthly subscription, you can cancel at any time before your next payment date and no further payment will be taken. If you pay month by month, simply do not purchase another package.

5.3 You can switch to a different package from your next payment date by telling us before that date.

6. How to cancel

Send a clear statement that you wish to cancel to antoni.golab@movoteka.co.uk, or message us on WhatsApp or Telegram. You may use the following model form, but you do not have to:

To Movoteka Learn OÜ, A. H. Tammsaare tee 119, 12917 Tallinn, Estonia, antoni.golab@movoteka.co.uk

I hereby give notice that I cancel my contract for the supply of the following service: [package name], ordered on [date].

Name of consumer: [name] Address of consumer: [address] Date: [date]

7. Refunds

7.1 Refunds are made to the original payment method, through Stripe, within 14 days of the day we accept your cancellation.

7.2 Referral discounts, promotional credits and other non-cash benefits are not refundable.

8. Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.