Terms of Service

These Terms of Service (the "Terms") govern the relationship between you and Movoteka when you book a consultation, purchase a lesson package or otherwise use our services or website. Please read them carefully. By purchasing a package or attending a lesson you agree to be bound by these Terms.

1. Who we are

1.1 "Movoteka", "we", "us" and "our" means Movoteka Learn OÜ, a private limited company registered in the Estonian Commercial Register under registry code 17579607, whose registered address is A. H. Tammsaare tee 119, Mustamäe linnaosa, 12917 Tallinn, Harju maakond, Estonia (the "Provider").

1.2 You can contact us by email at antoni.golab@movoteka.co.uk, or by WhatsApp or Telegram using the links on our website.

1.3 "You" and "your" means the person who purchases our services or, where the learner is under 18, the parent or guardian who purchases on the learner's behalf.

2. Definitions

2.1 "Consultation" means the free introductory video call of up to 30 minutes described in clause 4.

2.2 "Lesson" means a live online English lesson delivered by a Teacher over video call: an "Individual Lesson" of 45 minutes, or a "Group Lesson" of 90 minutes with between 4 and 8 learners.

2.3 "Package" means a monthly bundle of Lessons as described on our website at the time of purchase (for example Starter, Classic or Accelerated for Individual Lessons, or Foundation, Conversation or Fluency for Group Lessons).

2.4 "Platform" means the online learning platform provided by Pearson through which Lessons are delivered and learning materials, homework and level tests are made available.

2.5 "Platform Fee" means the one-time fee (currently £49) payable when you first purchase a Package, which covers the Placement Test and twelve months of access to the Platform.

2.6 "Placement Test" means the online English level test provided through the Platform, based on the Pearson Global Scale of English.

2.7 "Teacher" means a tutor engaged by us to deliver Lessons.

3. Our services

3.1 We provide live online English tuition for learners of Ukrainian as well as other backgrounds, delivered in English and, where helpful, Ukrainian.

3.2 Lessons are delivered remotely over video call. You are responsible for providing a suitable device (a laptop or tablet with a camera and microphone), a stable internet connection and a quiet environment.

3.3 We will use reasonable skill and care in providing the services. We do not guarantee any particular learning outcome, exam result or timescale, because progress depends on factors outside our control, including your attendance and practice between Lessons.

3.4 Descriptions of Packages, prices and inclusions on our website form part of these Terms as they appear at the time you purchase.

4. Consultation and Placement Test

4.1 Before your first Lesson we offer a free Consultation, booked through our website. The Consultation does not create any obligation on you to purchase a Package.

4.2 After you purchase a Package and pay the Platform Fee, we will issue you an individual access code for the Placement Test. The result is used to place you at the right level and to assign an appropriate Teacher. Placement decisions are made by us in good faith and are final, although we will discuss them with you.

4.3 Access codes are licensed to a single named learner. They may not be shared, transferred, resold or reused. We may withdraw access from any code we reasonably believe has been misused.

5. Packages, prices and payment

5.1 Packages are sold on a monthly basis. Each Package entitles you to the number of Lessons stated on our website for that Package in the relevant month.

5.2 All prices are in pounds sterling. We are not registered for VAT, so no VAT is added to our prices and the price shown is the total you pay. We may change our prices at any time, but a change will not affect a Package you have already paid for.

5.3 Payment is taken by card through Stripe, our payment processor, using the payment links on our website. We do not see or store your full card details. Stripe's own terms and privacy notice apply to the processing of your payment.

5.4 Where a Package is sold as a recurring monthly subscription, payment will be taken automatically each month until you cancel in accordance with clause 8. Where a Package is sold as a one-off monthly purchase, you may purchase a further Package at any time.

5.5 The Platform Fee is payable once when you first purchase a Package. It covers the Placement Test and access to the Platform for twelve months from the date of payment. If you continue to learn with us after twelve months, we may charge a further Platform Fee for a further period of access, and we will tell you in advance if we intend to do so.

5.6 If a payment fails or is reversed, we may suspend Lessons until payment is received.

6. Scheduling, rescheduling and missed Lessons

6.1 After placement, your Teacher will contact you to agree regular Lesson times. Individual Lessons may be moved to suit your schedule. Group Lessons take place at fixed times set by us, and you must join at those times.

6.2 You may reschedule an Individual Lesson without charge by notifying your Teacher or us at least 24 hours before the scheduled start time. The Lesson will be moved to another time within the same Package month, subject to Teacher availability.

6.3 If you cancel an Individual Lesson with less than 24 hours' notice, or do not attend without notice, the Lesson is counted as taken and will not be rescheduled or refunded, because your Teacher has reserved that time for you.

6.4 Group Lessons cannot be rescheduled for an individual learner. If you miss a Group Lesson, it is counted as taken. Where materials or a recording are available, we will make them accessible to you through the Platform.

6.5 If your Teacher is unable to deliver a Lesson because of illness, holiday or another reason, we will either move the Lesson to another time or arrange a suitable replacement Teacher. You will not lose any Lesson you have paid for because of a Teacher's absence.

6.6 Lessons that are not used within the Package month do not roll over to the following month, except where the Lesson was missed because of our failure or a Teacher's absence.

6.7 We reserve the right to end a Lesson early, or to refuse to deliver a Lesson, if a learner is abusive, disruptive or otherwise in breach of clause 9.

7. Group Lessons

7.1 Group Lessons run with between 4 and 8 learners. If fewer than 4 learners have enrolled for a group, we may postpone the start of that group, merge it with another group at a comparable level, or offer you a suitable alternative. If no alternative is acceptable to you, we will refund the unused portion of your Package.

7.2 We may move a learner to a different group where, in our reasonable opinion, the learner's level is materially different from the rest of the group.

8. Cancellation, cooling-off and refunds

8.1 Consumers' statutory cooling-off right. If you are a consumer, you have the right to cancel a purchase within 14 days of the day on which you made it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.2 Services started during the cooling-off period. If you ask us to start Lessons during the cooling-off period and then cancel, you must pay for the Lessons delivered before you told us you wished to cancel, in proportion to the full price of the Package. We will refund the balance.

8.3 Platform Fee and access codes. The Platform gives you immediate access to digital content. By activating your Placement Test access code you request immediate performance and acknowledge that you will lose your right to cancel in respect of the Platform Fee once the code has been activated. If you cancel within the cooling-off period without having activated your code, the Platform Fee will be refunded in full.

8.4 Cancelling after the cooling-off period. After the cooling-off period, a Package for the current month is non-refundable, except where clause 6.5, clause 7.1 or your statutory rights provide otherwise. If you are on a recurring subscription, you may cancel at any time before your next payment date by messaging us on WhatsApp, Telegram or by email, and no further payments will be taken.

8.5 Changing Package. You may move to a different Package with effect from your next payment date by telling us before that date.

8.6 How to cancel. To cancel, send a clear statement to antoni.golab@movoteka.co.uk or via WhatsApp or Telegram. You may, but do not have to, use the model cancellation form in our Cancellation Policy.

8.7 Refunds. Refunds are made to the original payment method within 14 days of the day on which we accept your cancellation.

8.8 Nothing in this clause affects your rights under the Consumer Rights Act 2015 if the services are not provided with reasonable care and skill.

9. Your responsibilities

9.1 You agree to treat Teachers and other learners with courtesy and respect, to attend Lessons on time and prepared, and not to record Lessons without the consent of everyone present.

9.2 You must keep your Platform login and access codes confidential and must not allow anyone else to use them.

9.3 Where the learner is under 18, the parent or guardian who accepts these Terms is responsible for the learner's participation and for ensuring that a responsible adult is available during Lessons.

10. Referral programme

10.1 If you refer a friend or family member who then purchases a Package and completes their first paid month, you and the person you referred will each receive 50% off your next monthly Package.

10.2 The discount applies once per referred learner, after their first paid month has been completed and paid for in full. There is no limit to the number of people you may refer. The discount cannot be exchanged for cash and cannot be combined with any other offer unless we say otherwise. We may withdraw or change the referral programme at any time, without affecting discounts already earned.

11. Intellectual property

11.1 All materials we provide, including lesson plans, worksheets, recordings and content on the Platform, are owned by us or our licensors (including Pearson) and are provided for your personal, non-commercial use in connection with your Lessons.

11.2 You may not copy, share, publish or sell any materials, and you may not use them to provide tuition to others.

12. Third-party services

12.1 Our services rely on third-party providers, including Pearson (the Platform and the Placement Test), Calendly (booking Consultations), Stripe (payments) and messaging services such as WhatsApp and Telegram. Your use of those services is subject to their own terms. We are not responsible for interruptions caused by third-party services that are outside our reasonable control, but we will use reasonable efforts to restore the service or provide an alternative.

13. Liability

13.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.

13.2 Subject to clause 13.1, we are not liable for any loss that was not foreseeable when the contract was made, for any business loss, or for any loss caused by an event outside our reasonable control.

13.3 Subject to clause 13.1, our total liability to you in connection with any Package is limited to the amount you paid for that Package and the Platform Fee.

13.4 We do not guarantee that you will achieve any particular level, grade or exam result.

14. Personal data

14.1 We process your personal data in accordance with our Privacy Policy, which is available on our website and forms part of these Terms.

15. Changes to these Terms

15.1 We may update these Terms from time to time. The version in force is the version published on our website on the date you purchase a Package. If we make a material change that affects an ongoing subscription, we will notify you at least 14 days before it takes effect and you may cancel under clause 8.4 if you do not accept it.

16. General

16.1 These Terms are the entire agreement between you and us in relation to the services.

16.2 If any provision of these Terms is found to be invalid, the remaining provisions continue to apply.

16.3 We may transfer our rights and obligations under these Terms to another organisation, and will tell you if this happens. You may not transfer your rights to anyone else without our written consent.

16.4 These Terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you also benefit from the mandatory provisions of the law where you live. Any dispute may be brought before the courts of England and Wales or, if you are a consumer, the courts of the part of the United Kingdom in which you live.

16.5 If you have a complaint, please contact us first at antoni.golab@movoteka.co.uk and we will try to resolve it promptly. Consumers may also use the online dispute resolution options available in the United Kingdom.